Frequently Asked Questions
Assisting you with your luxury couture experience
How long does it take to deliver a couture or bridal outfit?
Since our couture and bridal pieces are handcrafted to order, the delivery timeline typically ranges from 8 to 12 weeks. Ready-to-wear collections are usually dispatched within 7 to 10 business days.
Do you offer international shipping?
Yes, we ship our luxury ensembles globally. Shipping costs and delivery timelines vary based on the destination and the weight of the garment.
Can I request customizations for my outfit?
We offer personalized consultations for minor customizations such as sleeve length, neckline adjustments, or color variations on select bridal and couture styles.
What is your return and exchange policy?
As most of our garments are made-to-order or involve intricate hand-embroidery, we do not accept returns. However, we offer alterations to ensure the perfect fit for your purchase.
How do I ensure I am ordering the correct size?
We provide a detailed size guide on each product page. For bespoke requirements, we recommend booking a virtual or in-person styling appointment to capture precise measurements.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and secure UPI payments. For high-value couture orders, bank transfers can also be arranged through our customer service team.